The brief

With an established reputation and a successful business in its native New Zealand, health and social care integration experts Orion Health looked to increase awareness of the company and its solution offering to the UK healthcare market.

In June 2013, Orion Health commissioned Highland Marketing to deliver a reactive and proactive PR programme over a twelve-month period to increase brand awareness and differentiation amongst healthcare providers, commissioners and influential organisations in the UK.

The programme aimed to build on Orion Health’s international reputation, demonstrating its knowledge of the UK healthcare sector, aligning it with key government initiatives and positioning the company as industry experts and thought leaders in its field.

The campaign

The campaign launched with a success story around the deployment of the Northern Ireland Electronic Care Record (NIECR) using Orion Health’s Consult and Rhapsody solutions. A press release was issued to highlight the impact the NIECR had made on patient care and outcomes and patient safety through endorsements from Northern Ireland health minister, Edwin Poots and clinicians using the system. This generated coverage in publications such as The Guardian, the BBC and eHealth Insider (now DigitalHealth.net).

Highland Marketing also utilised The King’s Fund report on a nationwide integrated care project in New Zealand which used Orion Health’s clinical portal to deliver the country’s Electronic Shared Care Record View. It was described by one clinician as the “best invention since the stethoscope”. Media interest was generated through a press release, resulting in various press interview requests from journalists who were keen to understand how the UK could learn from this project to meet its own challenges.

Another key element of the campaign was to raise awareness amongst the newly formed clinical commissioning groups. Through news stories, case studies, features and interviews, Highland Marketing generated coverage in key publications such as Commissioning Success and Commissioning GP.

In order to position Orion Health as thought leaders, Highland Marketing identified opportunities to provide comments in features, contribute to industry discussions as well as write opinion articles on issues affecting healthcare. This has resulted in widespread coverage in publications such as The Guardian Healthcare Network, OnMedica and eHealth Insider.

Results

Over the one-year PR campaign, Highland Marketing delivered 93 pieces of positive media coverage in key target publications, positioning Orion Health as experts in their field of integrated care.

Highlights included:

  • Front page story on Commissioning Success
  • Two case studies, on two different Orion Health customer projects were published by international industry analyst Ovum
  • Opinion piece published in The Guardian Healthcare Network
  • Invited to contribute to two online discussions by The Guardian Healthcare Network
  • Raised the profile of key spokespeople within Orion Health
  • Increased market share in the UK
  • Achieved more recognition and trust for the Orion Health brand with industry stakeholders.

Highland Marketing has an unrivalled knowledge of the UK healthcare market and are very well connected.

This coupled with their marketing and PR expertise meant that they were the right agency to help us raise our profile in the UK market.

We have been so pleased with the results they have delivered that we have signed up with them for another year both for our PR and social media activities in the EMEA markets.

Nicholas King, marketing manager, Orion Health, EMEA

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